After-sales
Returns and refunds
Adult products are subject to hygiene restrictions, but we still want damaged, defective or incorrect orders to be resolved fairly. Inspect your parcel before payment whenever possible.
Last updated: 19 October 2026
Inspect before payment
Open-box inspection is supported at delivery. Check the outer parcel, product, model and quantity before paying. If something is visibly wrong, do not accept the item and contact us straight away.
Hygiene restrictions
For health and hygiene reasons, intimate products cannot normally be returned after use or after a sealed hygiene package has been opened. This restriction does not apply where the item arrived damaged, defective or different from the item ordered.
Damaged, defective or incorrect items
Contact us promptly with the order reference, a description of the issue and clear photos or video where possible. Keep the item, packaging and any included accessories until we have reviewed the problem.
Resolution
Where a problem is verified, we will discuss an appropriate solution. Depending on the circumstances, this may include a replacement, correction or refund. We will explain the available option before asking you to send anything back.
Change of mind
Because orders are paid on delivery, please ask questions and check the product details before ordering. Change-of-mind returns cannot be accepted for used items or products whose hygiene seal has been opened.
Your legal rights
Nothing in this policy is intended to limit any right you have under applicable law in the Sultanate of Oman.