Help centre
Frequently asked questions
These answers cover the most common questions about ordering, delivery, payment and privacy. Contact us on WhatsApp if your question is not answered here.
Last updated: 19 October 2026
Do you deliver across Oman?
Yes. We offer free delivery across Oman. Delivery timing depends on your governorate, the courier route and the delivery address. We will tell you if an address is outside the normal delivery area before dispatch.
How do I pay for an order?
Payment is cash on delivery. You pay when the order is delivered and may inspect the parcel before payment. The website does not collect card details.
Why do I need to confirm on WhatsApp?
The website order records your selection and delivery details. We use WhatsApp to verify the order and make sure the phone number and address are correct. Orders that are not confirmed on WhatsApp are not dispatched.
Is the packaging discreet?
Yes. The outer packaging does not describe the products inside. Courier labels still contain the information needed to deliver the parcel, such as your name, phone number and address.
Can I inspect the parcel before paying?
Yes. Open-box inspection is supported. Check that the parcel and item are correct and undamaged before payment. If there is a problem, do not accept the item and contact us.
Can I change or cancel an order?
Contact us on WhatsApp as soon as possible. We can usually help before the order has been confirmed or dispatched. Once an order is with the courier, changes may no longer be possible.
Can I return an adult product?
For hygiene reasons, used intimate products and products with opened hygiene seals cannot normally be returned. Damaged, defective or incorrect items are handled under our Returns and Refunds Policy.
Is my personal information private?
We use your information to process the order, confirm it with you, arrange delivery and provide support. The Privacy Policy explains what is collected, why it is used and how to ask for access, correction or deletion.