Customer care
Contact us
Contact us for help choosing a product, confirming an order, changing delivery details or resolving an issue. WhatsApp is the fastest way to reach the shop.
Last updated: 19 October 2026
Order confirmation
An order is not confirmed for dispatch until you contact us on WhatsApp and confirm it. Please include your order reference, which is shown on the thank-you page and begins with SK-.
Product questions
Tell us which product you are considering and what you would like to know. We can help with dimensions, materials, power requirements, care instructions and the ordering process.
Delivery support
If your phone number, WhatsApp number or address changes after placing an order, contact us before dispatch. Keep your phone available because the delivery team may need to reach you.
Damaged or incorrect items
Inspect the parcel when it arrives. If an item is damaged, defective or different from what you ordered, do not accept it and contact us promptly with your order reference and clear photos where possible.