Customer service
Order support
Use this page to find the right next step for an order placed through Lofashionpool. Keep your order reference ready when you contact us.
Last updated: 19 October 2026
Your order reference
A successful order displays a reference beginning with SK- on the thank-you page. Include this reference in every WhatsApp or email message so we can find the order quickly.
Confirm a new order
Send us a WhatsApp message after checkout. The order is not confirmed for dispatch until we have spoken with you on WhatsApp. If the confirmation dialog did not open, use the fixed WhatsApp button on the site.
Change delivery details
Contact us before dispatch if your phone number, WhatsApp number or address needs to be changed. Send the order reference and the corrected information. Do not send payment details because the shop uses cash on delivery.
Cancel an order
Contact us as soon as possible if you need to cancel. We will confirm whether the order can still be stopped. Once it has been handed to the courier, cancellation may no longer be possible.
The checkout did not work
Contact us on WhatsApp with the product name, quantity and delivery governorate. Do not repeatedly submit the order. We can check whether it was received and help you complete it another way.
A delivered item has a problem
Stop using the item and contact us with the order reference, a description of the problem and clear photos where possible. Do not return a used intimate product without speaking to us first.